Provider Connection | Sentara Health

Provider Sign In

Important Information

The following functions can be performed in Availity Essentials: eligibility and benefits inquiry, claims status, remittance viewer claims submission, access member ID cards, payment policies, and Payer Space.

If you are not registered with Availity Essentials, go to https://www.availity.com.

Authorizations: Please do not submit authorizations for services that are not required. If you are unsure whether an Authorization is required you can look it up with our PAL tool.

New Multifactor Authentication: Sentara Health Plans is transitioning our multi-factor authentication tool from Cisco Duo to Microsoft Authenticator to enhance our security and improve your sign-in experience. Providers must enroll in multi-factor authentication by February 25, 2026, to maintain access to our portal. Failure to do so will interrupt your ability to access our systems.
If you do not have a Sentara email address: When signing in, enter your existing Sentara username and add @sentara.com at the end. This is required only for sign-in and enrollment. Adding @sentara.com does not create a Sentara email account and does not change your current access.

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Sentara Health Plans is a trade names of Sentara Health Plans, Sentara Health Insurance Company, Sentara Health Administration, Inc., and Sentara Behavioral Health Services, Inc. Health Maintenance Organization (HMO) products, and Point-of-Service (POS) products are issued and underwritten by Sentara Health Plans. Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS). Medicaid and FAMIS products are administered under an agreement with Sentara Health Plans and the Virginia Department of Medical Assistance Services (DMAS).